Vendor Performance Evaluation
 |
 |
||
 |
 |
 |
 |
In addition to general day-to-day services, HealthCorp Solutions will release a Request for Proposal to
the marketplace in order to review all of your vendor options at renewal. Evaluating, negotiating with, and
recommending insurers and other service providers to our clients are HealthCorp Solutions specialties.
We actively cultivate long-standing relationships with major carriers, and those relationships allow us to
negotiate aggressively and obtain cost-efficient proposals for our clients.
As we negotiate with vendors, we will also examine your loss history, establish the necessary types
of coverage consistent with your risk tolerance, choose carriers that provide superior services, and
adopt the optimal funding mechanisms for your specific needs.
We have established rigorous selection criteria for potential vendors, and recommend a selection
based on the following considerations.
the marketplace in order to review all of your vendor options at renewal. Evaluating, negotiating with, and
recommending insurers and other service providers to our clients are HealthCorp Solutions specialties.
We actively cultivate long-standing relationships with major carriers, and those relationships allow us to
negotiate aggressively and obtain cost-efficient proposals for our clients.
As we negotiate with vendors, we will also examine your loss history, establish the necessary types
of coverage consistent with your risk tolerance, choose carriers that provide superior services, and
adopt the optimal funding mechanisms for your specific needs.
We have established rigorous selection criteria for potential vendors, and recommend a selection
based on the following considerations.
Critical Vendor Selection Criteria
- Overall service and quality
- Experience in administering network-based programs
- Commitment to continuous quality improvement processes
- Experience in administering multiple option health programs
- Quality of communication materials (e.g. booklets, Explanation of Benefits, enrollment materials, etc.)
- Effective administration procedures (e.g. coordination of benefits, subrogation, etc.)
- Responsiveness of group representative
- Cost efficiency
- Responsiveness to client feedback
- Professionalism of response to RFP
- Willingness to adapt to changing needs and circumstances
- Adequate staffing ratios
- Superior network coverage in relation to location of client employees
We also evaluate vendors for other performance objectives and incorporate these objectives
into the service agreement.